Terms of Business

Last Modified: August 1, 2023

Presented here are the Terms of Business (hereinafter referred to as Principal Terms) for EGi Business Energy, a business name of Energy Group Inc Ltd (Company registration No: 14991077). These principal terms have been created in line with the company’s policy, of being completely transparent with our clients. This information provides the details of the services and arrangements provided by EGi Business Energy, when dealing with clients’ energy procurement requirements. Therefore, it is highly recommended that all clients take this opportunity to read the information provided here carefully and ensure they retain a copy for their own records.


These Principal Terms outline the requirements and arrangements for the provision of business energy procurement services by EGi Business Energy, hereinafter referred to as "the Company". By engaging with the Company’s services, clients agree to comply with these terms.

Scope of Services:

The Company offers business energy procurement services to assist clients in sourcing and managing their energy supply needs. These services include, but are not limited to:

Client Responsibilities:

Clients are required to provide accurate and up-to-date information regarding their energy consumption, preferences, and requirements. It is the client's responsibility to inform the Company of any changes that may impact their energy needs.


Both the Company and the client agree to maintain the confidentiality of any proprietary or sensitive information exchanged during and after the course of the business relationship.

Data Protection:

Data is gathered from the client directly and from other sources, occasionally this includes credit rating agencies, which are consulted to better understand a client’s status. These checks aid us in fulfilling our responsibility, to provide suitable advice aligned with a clients' current situations and future aspirations. Data may be shared with potential suppliers. The Company retain information according to statutory requirements based on the client's legal status. Under the Data Protection Act, sole traders and partnerships have the right, for a fee, to access their personal information in our possession. In case of inaccuracies or incompleteness, clients can contact the Data Protection Officer to address for necessary amendments through any of the following channels:

Fees and Payment:

The Company's fees for business energy procurement services will be agreed upon and communicated to the client in advance. Payment terms and methods will also be outlined in our proposal and contract agreement. The charges for the services we provide, can be paid in several different ways depending on the contract agreement. These can include, but are not limited to:

Contractual Agreements:

The Company will handle negotiations for energy supply contracts on behalf of the client. However, the ultimate decision to proceed with any contract rests with the client. Therefore, the company bears no responsibility for any contractual obligations or liabilities arising from energy supply agreements.

Limitation of Liability:

The Company will exercise reasonable care and skill in the provision of its services. However, the Company shall not be liable for any losses, damages, or liabilities arising from factors beyond its control, including changes in energy prices, regulatory changes, or disruptions in energy supply.

Termination of Services:

Either party may terminate the business engagement with a written notice, subject to the terms of any existing contracts and agreements.


Although always aiming for high client satisfaction, it is recognised that sometimes issues may arise. To address this, the Company has created a complaint handling guide to provide a swift and professional resolution, and this guide outlines the process the Company will take to investigate a clients’ concerns. The Company’s commitment is to handle all complaints courteously, promptly, and provide a satisfactorily conclusion.

Please be aware all complaints received will be recorded, treated as confidential and kept in accordance with the requirements of data protection legislation. A client can initiate a complaint through any of the following channels:

Complaint Handling Process:

In adherence to our commitment to transparency and efficiency, we outline the sequential steps of our complaint handling process:

  1. Receipt of Complaint

    Acknowledgment of your complaint will be conveyed within two working days.
    A unique reference number will be allocated to the complaint for future reference.

  2. Investigation

    The complaint will be assigned to a dedicated case handler for a thorough investigation.
    Our team will meticulously review relevant documentation and engage with pertinent parties.

  3. Resolution

    Prompt and equitable resolution of complaints is our focal point.
    Our investigation outcomes and proposed resolutions will be communicated to you.

  4. Treatment and Timescales

    With utmost respect, we assure you that any clients raising complaints will be treated courteously.
    A response to your complaint will be endeavoured within ten working days from receipt.

  5. Record Keeping

    A comprehensive record of your complaint, inclusive of correspondence and relevant dates, will be meticulously maintained in accordance with the requirements of data protection legislation.

  6. Escalation to Ombudsman Services

    Should our resolution not meet your expectations, or if your complaint remains unresolved beyond eight weeks, you retain the right to escalate your grievance to Ombudsman Services Energy Broker Alternative Dispute Resolution Scheme. This scheme provides a free, independent, and impartial service for energy contracts supplied or non-domestic micro business customers, which is defined as:
    - having an annual consumption of electricity of not more than 100,000 kwh; or
    - an annual consumption of gas of not more than 293,000 kwh; or
    - fewer than the equivalent of ten full time employees and an annual turnover or annual balance sheet not exceeding €2 million.
    You are deemed a micro business should your business not exceed any one of the 3 criteria listed above. If you have no gas on site, then your business will only be deemed a micro business should you not exceed any of the 2 remaining criteria.

Contact Details for Ombudsman Services

In the eventuality of our resolution being unsatisfactory, or should your complaint remain unresolved, you may contact Ombudsman Services via the following the link below:
Or by post, telephone or email as follows:
- Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9D.
- Phone: Call 0330 440 1624.
- Email: Send an email to enquiry@energyombudsman.org.

Commitment to Continuous Improvement

Our pledge to ongoing enhancement is constant, guided by the valuable feedback we receive from clients.

Resolution Options

Potential avenues of resolution include apologies, goodwill gestures, or compensation, as deemed appropriate.

Governing Law:

These Principal Terms shall be governed by and construed in accordance with the laws of the United Kingdom (UK), and any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom (UK).

Amendments and Updates:

The Company reserves the right to amend or update these Principal Terms at its discretion. Clients will be notified of any changes, and the updated terms will apply to all future engagements. The updated version will be posted on this page with the updated date.

Entire Agreement:

These Principal Terms constitute the entire agreement between the Company and the client regarding the provision of business energy procurement services and supersede any prior discussions, representations, or agreements.

By engaging with the Company's services, the client acknowledges that they have read, understood, and agreed to these Principal Terms.